Terms and Conditions

• Payment and Deposit
  • A non refundable deposit of 40% is required to confirm an order. I will not be able to make a start on your order until I receive the deposit along with the return of an approval letter.
  • If paying by cheque please make it payable to Emma Farwell Designs.
  • The final balance will need to be paid before the last items are dispatched.


• Proofs
  • Please ensure that all of your insert information is correct when you supply it to me.
  • Once you have received your proofs you will need to email or call me with changes, or send the approval letter back to advise your confirmation.
  • I will not begin your order or go to print without you approving the design, layout and proof reading the text. Proofs of inserts will be sent before proceeding with the order.
  • Please check your insert proofs very carefully before confirming that you would like me to go ahead with an order as i cannot be held responsible for any mistakes that are discovered afterwards.
  • Proofs must be signed and dated and returned by post or email.


• Pricing
  • My prices are subject to change without prior notice. However, any price increase will not affect any confirmed orders.


• Design
  • All of my designs are individually handmade so all invitations will have some variation to the design and may differ slightly from one card to the other on sizes, colour etc . . .
  • All designs are subject to stock availability. If I do experience a problem with stock and suppliers then the customer will be informed and will suggest other materials etc. . .
  • If the client orders products in stages then I cannot guarantee continuity of the design.
  • I reserve the right to extend completion to any alterations or changes that may arise.
  • Please be aware that some of my products and packaging are not suitable for small children.


• Delivery
  • If you live locally then your order will be hand delivered or can be collected. Otherwise, the items are sent by Royal Mail special delivery..
  • Delivery prices, for items sent by special delivery, are as follows: - orders of up to 25 items - £5.00 / orders of up to 50 items - £10.00/ orders of over 50 items - £15.00/ £20.00.
  • The delivery process normally happens in two stages ~ First, the invitations and R.S.V.P cards. Second, the remaining order nearer to the wedding date.
  • If there is a delay with special delivery items, I will have the tracking no. for the delivery, so packages will be able to be located.


• Cancellation
  • In the unfortunate event that an order needs to be cancelled the 40% deposit is non-refundable.
  • If an order is cancelled part way through all of the work that exceeds the deposit must be paid for.
  • Refunds can only be given or items replaced if you find the design to be faulty.